Assistant Night Manager, Jo3474

MYM RECRUITMENT

FERMANAGH

Our client is situated in County Fermanagh offering relaxed hospitality combined with a quality service. Renowned for their friendly approach, this hotel has a solid reputation of offering excellent service for all occasions, ensuring patrons return time and time again to enjoy their hospitality. They are now seeking to appoint an experienced Assistant Night Manager to join their ever-growing team. As Assistant Night Manager you will provide engaging sincere, personalized service to all guests during the hours of 23:30pm to 08:00am. Responsibilities: Assist the Front Office Manager in all aspects of the department and ensure service standards are followed during the overnight shift; Carry out the night audit process; Be responsible for the Health and Safety of all departments and guests for the night period; Have thorough knowledge of emergency procedures and evacuation; Consistently offer professional, friendly and engaging service; Manage the night porters; Ensure night room service orders are completed in line with the resorts 5-star service standards; Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation; Complete the daily brief hand over; Check guests in and out of the resort, ensuring all billing is correct; Carry out cleaning duties as directed by the house; Train colleagues on the Hotels standards, procedures, and practices; Assist guests regarding hotel facilities in an informative and helpful way; What we are looking for: Previous experience of Supervising team members; Previous experience of working night shift; Highly organized, results-oriented with the ability to be flexible and work well under pressure; Outstanding communication skills, both written & verbal; Have a full clean driving license; Enthusiastic and positive personality with the ability to build trusting relationships with others; Proven organizational skills, works well on their own.

1680 days ago